Here is the transcript of our conversation:-

 

05/08/2016 time 14.00 hours.

 

Clare Ruscoe : Hi, my name is Clare Ruscoe . I am reviewing  your question.

 Rajinder Nijjhar: hi

 Clare Ruscoe : Afternoon How can I help?

 Rajinder Nijjhar: I have two residential lines and want to go business with you. One line will be privately used and it could be residential if cheap.

 Clare Ruscoe : Okay so you want to move one line to a business tariff?

 Rajinder Nijjhar: I can move both if additional line does not cost extra.

 Rajinder Nijjhar: Or give me the special deal

 Clare Ruscoe : Well you would pay for two line rentals  if you have two lines

 Rajinder Nijjhar: Are you in U.K. or overseas?

 Clare Ruscoe : The UK

 Rajinder Nijjhar: I am in Reading

 Clare Ruscoe : Okay whats the current line numbers that you have and I can advise you what the cost would be on business

 Rajinder Nijjhar: 01189666345 and 0118 9623200

 Rajinder Nijjhar: Wait I am going to piss

 Clare Ruscoe : Those lines are currently away from BT if you were to bring them back over would you require broadband on both lines

 Rajinder Nijjhar: Broad band on one 01189666345

 Clare Ruscoe : Okay we can provide unlimited calls, unlimited broadband and line rental for £28.90 per month

 Clare Ruscoe : Then the 2nd line would be £15.90 per month and if you required unlimited calls that would be £9.00

 Rajinder Nijjhar: How much is the first line please?

 Clare Ruscoe : £28.90 as above

 Rajinder Nijjhar: Iwhat speed the broadband would be

 Clare Ruscoe : If you can provide me with the address I can confirm that for you

 Rajinder Nijjhar: RG1 5RE

 Rajinder Nijjhar: 144

 Clare Ruscoe : Standard broadband as quoted above would be 17mbps or for £46.20 you can have fibre optic with a speed of 79.4mbps

 Rajinder Nijjhar: I like fast one. Then, how much would be total with unlimited national calls?

 Clare Ruscoe : £46.20 for the line with broadband and £24.90 for the line without broadband

 Clare Ruscoe : Or you could have the 2nd line in the cloud and it would only be £21.00

 Rajinder Nijjhar: £46.20 will do

 Clare Ruscoe : You can pick the calls up via an app on your mobile, by plugging a headset into your pc or buying a desk phone

 Rajinder Nijjhar: Is there a value line?

 Rajinder Nijjhar: Someone quoted me £12.00

 Clare Ruscoe : That is what I have quoted the line rental at £15.90 and then the call plan at £9.00

 Clare Ruscoe : We dont have a value line at £12.00

 Rajinder Nijjhar: Additional value line

 Clare Ruscoe : Sorry?

 Rajinder Nijjhar: O.K. Please add up together for the Bundle and how much webspace and hosting my domain name?

 Clare Ruscoe : We offer a webhosting package for £5.00 per month or pc security for 3 computers and web hosting for £10.99 per month

 Rajinder Nijjhar: include that one please

 Clare Ruscoe : Which one

 Rajinder Nijjhar: 10.99

 Clare Ruscoe : Right okay so the total cost for 2 lines 2 unlimited call plans 1 unlimited fibre optic broadband and the security/webhosting would be £82.09

 Clare Ruscoe : This would be a two year term

 Clare Ruscoe : There is an £8.00 delviery fee for the HUB

 Rajinder Nijjhar: If unlimited calls on one line only

 Clare Ruscoe : that reduces it by £9.00

 Clare Ruscoe : For £69.19 you could have a line with the broadband on and a cloud licence with unlimited calls, and the webhosting/security package

 Rajinder Nijjhar: Someone quoted me less £69.19 + VAT

 Clare Ruscoe : see above

 Rajinder Nijjhar: Same is your quote

 Rajinder Nijjhar: rowan phillips didn't add £8.00 charge

 Clare Ruscoe : Well he should of as it is a standard charge

 Clare Ruscoe : I can feed back to his manager on this to ensure he makes customers aware in future

 Rajinder Nijjhar: O.K. I would like to go ahead. I do not like disurption of services. Last time I changed then Talktalk gave me different telephone number. Can you make sure please? How many websites I can host? One or more?

 Clare Ruscoe : That webhosting is one website

 Clare Ruscoe : Are you wanting one line on a cloud licence so the £69.19 package?

 Rajinder Nijjhar: But I have three websites

 Rajinder Nijjhar: Can you make sure please?

 Clare Ruscoe : I am now one moment please

 Rajinder Nijjhar: Good.

 Clare Ruscoe : 1 free .co.uk or .org.uk domain name5GB web space48GB bandwidthModern and stylish website designsEasy to create, add and edit pagesMobile optimisedSEO friendly and social links.

 Clare Ruscoe : this is what it includes

 Clare Ruscoe : let me resend that one moment

 Clare Ruscoe : 1 free .co.uk or .org.uk domain name

 Clare Ruscoe : 5GB web space

 Clare Ruscoe : 48GB bandwidth

 Clare Ruscoe : Modern and stylish website designs

 Clare Ruscoe : Easy to create, add and edit pages

 Clare Ruscoe : Mobile optimised

 Clare Ruscoe : SEO friendly and social links.

 Clare Ruscoe : So it would just be one website

 Rajinder Nijjhar: O.K. Go ahead and take over should be smoothe with no loss of connection or numbers.

 Clare Ruscoe : No loss of service which is the line that you want on the cloud

 Clare Ruscoe : Are you still there

 Rajinder Nijjhar: hi

 Clare Ruscoe : No loss of service which is the line that you want on the cloud

 Rajinder Nijjhar: 01189666345

 Clare Ruscoe : Right so the other one will have the broadband on and do you want to purchase a desk phone for the cloud or will you be using a headset on your pc or your mobile?

 Rajinder Nijjhar: My business line would be 01189666345 whilst the other just normal.

 Clare Ruscoe : Okay so do you not want the £69.19 package with one line in the cloud?

 Rajinder Nijjhar: yes.

 Clare Ruscoe : Right so how will you be getting the calls do you need a desk phone?

 Rajinder Nijjhar: This package will have two lines

 Clare Ruscoe : The cloud is not a physical line

 Clare Ruscoe : it is run through the computer as I explained 

 Clare Ruscoe : so it would be 1 line 1 broadband 1 cloud licence and the webhosting/pc security bundle

 Rajinder Nijjhar: I am not familiar with the cloud.

 Clare Ruscoe : That is the price you have been quoted at £69.19

 Rajinder Nijjhar: what about my 01189623200

 Clare Ruscoe : So you can have one line with the broadband on the one that you want unlimited calls on would be in the cloud so you can make and recive calls via your computer/mobile app or desk phone

 Clare Ruscoe : you have to purchase a cloud compatible desk phone if you want a proper handset

 Rajinder Nijjhar: How much be that?

 Clare Ruscoe : For a desk phone £80.00 one off charge or you can just use a headset that you plug into the computer which you can buy any where for around £30.00 we reccomenf plantronics

 Clare Ruscoe : You can also download an free app onto your mobile

 Rajinder Nijjhar: Your engineer can help me with headset use?

 Clare Ruscoe : That gets sent in the post then you have 3 half an hour calls with our cloud team for the set up

 Rajinder Nijjhar: Do you supply handsets as well that you can carry with you.

 Clare Ruscoe : The one I have quoted for is cordless

 Rajinder Nijjhar: 80 pounds one

 Clare Ruscoe : Yes thats right

 Rajinder Nijjhar: What is the distance it will cover?

 Clare Ruscoe : 40 meters

 Rajinder Nijjhar: That is fine.

 Clare Ruscoe : Okay so would you like to go ahead?

 Rajinder Nijjhar: So, recap everything please. Two telephone lines, one with Broadband and hosting bundle, free local and national calls.

 Clare Ruscoe : For £69.19 you could have a line with the broadband on and a cloud licence with unlimited calls, and the webhosting/security package

£80.00 charge for the phone

 Rajinder Nijjhar: Wait I am to piss again.

 Clare Ruscoe : If you want to go ahead you need to read and agree to the following

 Clare Ruscoe : You have entered into a new 24 month contract for:

 

Premium infinity bundle - £37.20 per month, Unlimited premium fibre optic broadband with speeds of 76.9mbp. BT business HUB 5 £8.00 p&p applies. Standard line rental.

 

Cloud licence - Unlimited calls to UK landlines and UK mobiles £21.00 per month

 

Webhosting/security bundle £10.99 per month

 

Polycom VVX300 - cordless desk phone £80.00

 

All orders are subject to survey, all prices are exclusive of VAT and if you cancel whilst in contract you will be subject to early termination charges. All BT terms and conditions can be found at bt.com/terms.

 

Please confirm that you have read and agree to the above.

 

You may receive a survey via email on completion of this chat, which will ask you questions which are specifically about your chat experience with me today. I would be very grateful if you would take 2 minutes to complete it.

A score of 9 or above is positive

 Clare Ruscoe : There is then some details I require

 Clare Ruscoe : Are you still there? Due to chat volume, I will need to disconnect this chat if there is a further 2 minutes of inactivity.

 Rajinder Nijjhar: hi

 Clare Ruscoe : please see above

 Clare Ruscoe : Do you want to go ahead

 Rajinder Nijjhar: Let me read

 Rajinder Nijjhar: S, how much I have to pay pm? Set up cost would be 8 + 80 popunds.

 Clare Ruscoe : As above £69.19

 Rajinder Nijjhar: That includes both lines

 Clare Ruscoe : yes we have already been through this more than once

 Rajinder Nijjhar: O.K. Go ahead please.

 Clare Ruscoe : I need the following details

 Clare Ruscoe : Business name

LTD company reg number (if applicable)

Business Address

 

Directors name

Directors Address

Directors DOB

Directors mobile number

Directors landline number

 

Security question - motherís maiden name/ place of birth or first school

Answer:-

 

Direct debit details

 Rajinder Nijjhar: How long will it take and I will not pay double?

 Clare Ruscoe : 10 working days why would you pay double

 Rajinder Nijjhar: Is not one month's notice to my present suppliers?

 Clare Ruscoe : If you are out of term you can transfer we contact them to advise

 Clare Ruscoe : you would pay themto the date we take over

 Rajinder Nijjhar: O.K. Go ahead

 Clare Ruscoe : I need the details as requested

 Clare Ruscoe : Business name

LTD company reg number (if applicable)

Business Address

 

Directors name

Directors Address

Directors DOB

Directors mobile number

Directors landline number

 

Security question - motherís maiden name/ place of birth or first school

Answer:-

 

Direct debit details

 Rajinder Nijjhar: Shall I copy your question to answer them?

 Clare Ruscoe : if you like

 Clare Ruscoe : pr just reply the answers in order

 Rajinder Nijjhar: Put questions one at a time

 Clare Ruscoe : Business name

 Clare Ruscoe : answer them and I will put the next one

 Rajinder Nijjhar: Bargain Travel

 Clare Ruscoe : LTD company reg number (if applicable)

 Rajinder Nijjhar: sole trader

 Clare Ruscoe : Business Address

 Rajinder Nijjhar: 144 Hamilton Road, Reading, Berkshire RG1 5RE

 Clare Ruscoe : Directors name

 Rajinder Nijjhar: Mr. Rajinder Nijjhar

 Clare Ruscoe : Directors Address

 Rajinder Nijjhar: Same as above

 Clare Ruscoe : Directors DOB

 Rajinder Nijjhar: 08/09/1933. Can I change my Business name later on?

 Clare Ruscoe : yes you can

 Clare Ruscoe : Directors mobile number

Directors landline number

 Rajinder Nijjhar: 07404069919

 Rajinder Nijjhar: 01189666345

 Clare Ruscoe : Security question - motherís maiden name/ place of birth or first school

Answer:-

 Rajinder Nijjhar: Grewal

 Clare Ruscoe : Direct debit details

 Rajinder Nijjhar: Santander Bank

 Rajinder Nijjhar: 08029659

 Rajinder Nijjhar: 09 - 01 -26

 Clare Ruscoe : Brillaint I will get the order placed you will receive confirmation via email later today

 Rajinder Nijjhar: Is there a cooling off period please?

 Clare Ruscoe : once the line is back with BT the contract starts

 Rajinder Nijjhar: So, I am bound for two years.

 Clare Ruscoe : Once it is with BT yes

 Rajinder Nijjhar: After that one year or no notice required.

 Clare Ruscoe : once the term is up  you are free to leave

 Rajinder Nijjhar: That is good. Can you send me the copy of our conversation please?

 Clare Ruscoe : yes thanks for your time

 Clare Ruscoe has disconnected.